
A one-person studio in Telford. Built around the specific commercial reality of independent B&Bs, country inns, and wedding venues. The booking commission problem, the visual handoff that breaks trust, the enquiry form that loses couples. We fix the things that actually move bookings.
I started out helping small brands look more premium online, fixing their imagery, rewriting their copy. That work kept leading me to the same realisation: the website wasn't doing the place justice. A 16th-century inn with a fireplace the owner lights every night was being represented by a 2014 Wix template and a Freetobook widget that looked like it belonged on a different planet.
The financial cost of that mismatch is huge. A £180 booking through Booking.com costs the inn ~£27 in commission. Multiply by every weekend, every season, every year. Most independents could pay for a proper website twice over with what they hand to the OTAs in a single month.
So I narrowed in on the niche. Character stays and country venues. B&Bs, country inns, wedding and event venues across the UK. I know the booking engines (Freetobook, Little Hotelier, eviivo, RoomRaccoon, Inn Style). I know the conversion mechanics (the booking engine handoff, the FAQ schema, the sticky mobile date picker). And I know the voice — the "we light the library fire every evening between October and March" school, not the "our team of dedicated professionals strives" school.
A site that wins design awards but never takes a direct booking is a failure. A site that looks plain but quietly recovers a thousand pounds a month in OTA commission is a success. We try to do both.
The big agencies talk about Cialdini and Kahneman. We read all of that too. But for a B&B owner or venue manager, what actually matters is whether the guest scrolling on a Saturday afternoon can picture themselves there, find the price, and either book direct or book a tour, before they get distracted and open Booking.com in another tab. So that's what we test.
+ another 10 we run silently behind the scenes (LodgingBusiness schema, NAP consistency, Hitched listing sync, page speed audits, image dimension reservations) · Ask me about the full list
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