What happens after you say yes.

Before

An off-the-shelf booking-system template: 19 pages, a shopping-cart widget that never loaded, and a main navigation link spelled “Presure Washing”, a misspelling baked into the page address itself. The round behind it ran on a paper list, a phone and remembering.

No photograph of the old site exists. It was replaced before anyone captured it, and a rebuild from archived code renders inaccurately, so none is shown. The description above comes from the 19 pages captured verbatim at the time.

Before

Every car listed by typing the same details twice, once off the logbook and once off the MOT record. Stock went up slowly, or it went up wrong, and a car that is not online is not selling.

Before

A contact form, so every enquiry started with the same conversation: what do you need, how big is it, what does that cost. The customer wanted a number and the owner wanted a qualified job, and a form gave neither.

Before

Attendance, consent and health information kept on a spreadsheet and a memory, then a scramble whenever a funder asked for evidence. Safeguarding responsibility that cannot live in a shared inbox.

Before

Rubbish removal is priced on how much there is and how far you have to go. A generic contact form captured neither, so every lead needed a phone call before it could be quoted at all.